• Raceform Interactive Subscriptions

Raceform Interactive Subscriptions

How Subscriptions Work

Subscriptions are automatically renewed based on your selected subscription plan, and your access to Raceform Interactive is renewed by the Racing Post following each successful recurring charge.

For example, if you subscribe to a monthly plan, the system will automatically charge your nominated payment card each month, and your digital access to Raceform Interactive will automatically renew for the billing cycle.

Raceform Interactive Subscription Terms

You must provide us with complete and correct payment information. You can pay by either credit or debit card.

By submitting credit or debit card payment details, you agree to purchase the Raceform Interactive subscription using the payment details provided. We will continue to collect these recurring payments until you pause or cancel the service. We utilize the standard card updater file service provided by banks and subscription networks to securely collect updated card expiry dates and details if your card changes, in accordance with UK banking procedures.

In the case of unauthorized payments, we reserve the right to suspend or terminate your access to the Raceform Interactive service. If we do not receive payment authorization or if any authorization is subsequently canceled or charged back, we may immediately suspend or terminate your access.

Please ensure your payment card details are kept up to date. If we are unable to process a renewal payment, access to Raceform Interactive will be temporarily suspended until valid card details are supplied. You can update your payment method anytime via your customer subscription portal—accessible using the link in your initial confirmation email or by logging into your Racing Post Shop account and selecting 'View Subscriptions'.

We will endeavor to process your activation promptly, but this does not guarantee access by any specific minute. A contract with you for the supply of Raceform Interactive becomes legally binding at the moment payment is successfully processed.

Cancellations, Upgrades & Refunds

Managing Your Subscription

Upgrading, downgrading, pausing, or cancelling your subscription plan is simple:

  • Online Portal: Log into your Racing Post Shop account and select 'View Subscriptions' (powered by Seal Subscriptions).

  • Phone Support: Call our dedicated customer service team on +44 (0)1933 304 858 (Option 2), Monday to Friday, 9:00 AM – 5:00 PM GMT.

  • Email Support: Contact risupport@racingpost.com for plan adjustments or technical assistance.

14-Day Statutory Cancellation Right

By law, you have the right to cancel your subscription contract within 14 calendar days of receiving digital access to Raceform Interactive. To exercise your right to cancel during this initial 14-day window, please contact our support team at risupport@racingpost.com or call +44 (0)1933 304 858.

Refund Processing & Terms

  • Payment Method: Any reimbursement or refund will be credited strictly back to the original bank account or payment card used for the transaction. Under no circumstances will funds be remitted to a third party or alternative account. If a card refund cannot be processed electronically, a cheque will be dispatched to the billing address on record.

  • Refund Timeline: All approved refunds resulting from a cancellation or plan downgrade will be processed within 30 days of the date on which the cancellation or downgrade takes effect.