Raceform Interactive Subscription Terms

You must provide us with the complete and correct payment information. You can pay by either credit or debit card.

By submitting credit or debit card payment details to us you agree to purchase Raceform Interactive using the payment details provided. We will continue to collect these recurring payments for your subscription until you pause or cancel the service (see below). We will use the standard card updater file service used by banks and subscription providers to collect expiring and other card details if and when these become out of date. This is done according to the UK banks procedures for collecting and distributing this data. In the case of unauthorised payments, we reserve the right to suspend or terminate your access to the Raceform Interactive service. If we do not receive payment authorisation or any authorisation is subsequently cancelled, we may immediately terminate or suspend your access to Raceform Interactive. Please ensure that your payment card details are kept up to date. If we are unable to process payment from your card, it will be necessary to suspend your access to Raceform Interactive, until you provide us with details of a valid credit card. You can do this by updating your payment details in your customer account/portal. This can be accessed via the link supplied in the original email you first received once subscribed or by logging into your Racing post Shop account and selecting the 'View Subscriptions' button.

We will try to process your payment promptly but this does not guarantee that Raceform Interactive will be available to you by any specified time. A contract with you for receipt of Raceform Interactive will become legally binding from the time at which we take payment from you.

Refunds

(a) Any reimbursement or refund made by us, in relation to Raceform Interactive will only be made to the bank account or debit/credit card used to make payment or part payment. We will in no circumstances pay money to any third party or to any other bank account, debit or credit card. If for any reason we are unable to process a refund to your bank account or debit/credit card, for any reason, the refund will be sent by cheque to the address you have provided, as part of the original registration process or any update of such address.

(b) We will refund all monies due to you in relation to your cancellation or downgrading of your subscription package within 30 days of the date on which such cancellation or downgrade takes effect.

Upgrading or downgrading your subscrition plan is easy. Either log into your account/portal or please email risupport@racingpost.com

To pause or cancel your subscription please log into your account/portal or please telephone our customer service team on +44 (0) 1933 304 858 (option 2) Monday - Friday 9am-5pm.

By law, you have the right to cancel the contract for the purchase of goods and services within 14 days from receiving access to Raceform Interactive. To cancel any purchase, when it consists of physical products such as books, videos, DVDs or software products, within the seven working-day period, please contact our Support Centre on +44 (0)1933 304 858 or e-mail us at risupport@racingpost.com for advice on how to return purchased items.